Refund Policy

We want customers to understand what they are purchasing before they pay.

This Refund Policy applies to eligible products and services sold under the KV Labs brand unless a product page, checkout page or authorised merchant of record clearly provides a different policy.

Nothing in this policy limits rights available to consumers under applicable law.

1. General Refund Window

Unless a product states otherwise, you may request a refund for an eligible first-time purchase within 7 calendar days of the original purchase date.

Submitting a request does not automatically mean that every purchase qualifies for a refund. Eligibility depends on the type of product, circumstances of the request, usage and applicable law.

2. One-Time Software Purchases

For one-time software purchases, we may approve a refund requested within 7 calendar days where the product materially fails to operate as described; a significant advertised feature is unavailable; a technical problem prevents reasonable use and our support team cannot resolve it; you were charged incorrectly; you made an accidental duplicate purchase; or another reasonable circumstance justifies a refund.

We may ask you to provide information reasonably necessary to diagnose a technical problem before approving a refund on technical grounds.

3. Digital Downloads and Immediately Delivered Content

Because downloadable and digital products can often be consumed or copied immediately, refunds may be restricted after substantial access, download or use where permitted by applicable law.

However, we will consider refunds where the product is materially defective, materially different from its description, incorrectly supplied, or where a refund is otherwise required by applicable law.

4. Subscriptions

For a newly purchased subscription, you may request a refund within 7 calendar days of the initial charge unless a different refund period is clearly disclosed during checkout.

Cancelling a subscription stops future renewal but does not automatically refund a billing period that has already begun. You may normally continue using the paid service until the end of the billing period for which you have paid.

5. Subscription Renewals

Renewal charges are generally non-refundable once a new subscription period has begun, except where the charge was made after a valid cancellation, you were charged more than once for the same period, the charge was made in error, the service was materially unavailable or defective, applicable law requires a refund, or we otherwise determine that a refund is appropriate.

If you believe a renewal was made incorrectly, contact us as soon as reasonably possible.

6. Free Trials

A free trial does not itself require a refund because no payment has been taken.

If a free trial automatically converts into a paid subscription, the conversion and applicable charge will be disclosed as required before the paid subscription begins. You are responsible for cancelling before a trial converts if you do not wish to continue, subject to rights available under applicable law.

7. Beta and Early-Access Products

Where payment is accepted for a beta or early-access product, the product page will clearly identify its development status.

Normal expectations regarding unfinished or experimental features do not automatically create refund eligibility where those limitations were clearly disclosed. However, this does not remove rights relating to products that are materially defective, misrepresented or otherwise subject to mandatory consumer protections.

8. Reasons a Refund May Be Declined

To the extent permitted by law, we may decline a discretionary refund where the request is outside the stated refund period; the product has been substantially consumed or used; downloadable content has been fully accessed and there is no defect; the request concerns a feature that was clearly not advertised or included; the customer violated our Terms of Service; there is evidence of fraud, abuse or repeated refund exploitation; the customer simply changed their mind after substantial use; or a problem can reasonably be corrected and the customer refuses reasonable troubleshooting.

We will not use these exclusions to avoid refund obligations imposed by law.

9. Duplicate and Incorrect Charges

If you are charged more than once for the same transaction, or believe the amount charged was incorrect, contact us. Confirmed duplicate or erroneous charges will be corrected or refunded as appropriate.

10. Product Not as Described or Materially Defective

If a paid KV Labs product is materially defective, materially deficient, or materially different from what was represented at the time of purchase, contact us.

We may first attempt to troubleshoot the issue, provide a fix, replace or restore access, or provide another appropriate solution. If the issue cannot reasonably be resolved, we will consider an appropriate refund and comply with applicable consumer law.

11. How to Request a Refund

Send your request to billing@kvlaborg.com and include your name, email address used for the purchase, product purchased, purchase date, transaction or order number, and reason for the refund request.

Do not email payment card numbers, passwords or other sensitive authentication information.

12. Processing Time

We aim to review refund requests promptly. Once a refund is approved, the time required for money to appear in your account depends on the payment provider, card network, bank and payment method.

A refund may take several business days after it has been processed.

13. Merchant of Record and Payment Providers

Some KV Labs products may be sold through an authorised merchant of record or payment platform. In those situations, the payment provider may appear as the seller on your receipt or bank statement; refund processing may be performed by that provider; additional provider terms may apply; and the provider may be required to process certain refund or tax matters directly.

Where applicable, we will assist you in identifying the correct refund process.

14. Promotions and Discounted Purchases

Eligible refunds for discounted purchases will normally be limited to the amount actually paid. Promotional benefits, credits or bonuses associated with a refunded purchase may be cancelled.

15. Chargebacks

If you believe a transaction is incorrect, please contact us before initiating a payment dispute or chargeback where reasonably possible. This gives us an opportunity to investigate and resolve genuine billing mistakes quickly.

Nothing in this section restricts any right you have to dispute an unauthorised or improper transaction through your bank or payment provider.

16. Changes to This Policy

We may update this Refund Policy for future purchases. The policy applicable when you complete a purchase will generally govern that transaction, subject to mandatory law.

Material changes will be reflected by updating the "Last updated" date.

17. Contact

KV Labs
Billing: billing@kvlaborg.com
Support: support@kvlaborg.com

Legal operator: [LEGAL NAME]
Address: [BUSINESS ADDRESS]
Grievance contact: [NAME / EMAIL]